Following days of interviews with internal stakeholders, RIVET created a digital content map that aligned TECO’s products with its target markets, eliminating SKUs that were no longer relevant to the segment. With this step complete, the team quickly developed wireframes, page mockups, site copy and updated imagery, ensuring alignment with both sales and marketing.

Simultaneously, we also worked side-by-side with TECO’s commercial sales team to understand their sales process. A comparison of these insights with primary and secondary research led to the development of detailed audience personas and concise “battle cards” that clearly defined our differentiated value propositions (“DVPs”) compared to that of known competitors. Each DVP was specifically quantified, too, so for every common customer objection, we were able to arm sales with a real, measurable response, better preparing and equipping them to help customers through the buyer journey.